Frequently Asked Questions

Just choose your departure and destination points, travel date, and number of passengers right on travelbus.vn, then pay online to secure your seat. Once your payment goes through, your e-ticket is sent straight to your email. If you'd like a hand with booking, message us on WhatsApp at +84 812 995 715.

To make sure your seat is truly held, we only confirm tickets that have been successfully paid for on the website. Paying on board or at the bus operator's office won't guarantee that a seat is still available for you.

Yes. You can pay with Visa, MasterCard, and many other international cards right on the website.

Yes. The system supports VietQR and several popular e-wallets, alongside international cards.

Absolutely. Just enter the correct details of the passenger who will be travelling when you book.

Yes. You can book both the outbound and return legs in a single booking.

Yes. We support bookings for groups and companies, with discounts based on the number of passengers. Message us on WhatsApp and we'll get you the best quote.

We run promotions regularly. Keep an eye on the website or message us to get the latest discount codes.

Right after your payment succeeds, you'll receive an e-ticket with the bus operator's details, and we always reconfirm your booking before the trip. Vietnam Travel Bus is a brand of Trip Tech Solutions (Tax ID 0402286140), so you can book with complete peace of mind.

Your e-ticket is emailed to you right after payment. If needed, we can also send it to you over WhatsApp.

It depends on the bus operator and the route. Pickup and drop-off details are shown when you book. If you'd like to check a specific address, message us on WhatsApp and we'll confirm it for you.

Your pickup point is clearly stated on your e-ticket and confirmation email. If the location isn't clear, we'll send you a Google Maps pin.

We recommend arriving about 45 minutes early so you have time for check-in and don't miss your trip.

Usually just your e-ticket or booking code. Some international routes may also require a passport or Vietnamese ID card (CCCD).

The time shown on the website is an estimate and may change depending on traffic and actual operating conditions.

You can look up all routes and departure times directly on travelbus.vn. Just choose your departure and destination points, and the system will show the matching trips.

The pickup, drop-off, and main stops for each trip are shown when you book. If you'd like more detail about a specific stop, message us on WhatsApp and we'll help.

We'll let you know as soon as we receive an update from the bus operator. Sometimes changes happen close to departure, but we always do our best to inform you as early as possible.

We proactively keep you updated if there's any change to the departure time or pickup point from the bus operator.

Before departure, we'll send you the bus operator's or driver's number (if available) so you can reach them easily. You can also message us on WhatsApp any time.

Yes. Our customer care team supports English and responds quickly over WhatsApp or email.

Only some Limousine or long-distance buses have a WC. Check the "Amenities" section of the trip, or ask us to verify beforehand.

Many trips let you choose your seat when booking. Some operators will assign seats based on availability.

Amenities vary by bus type. Check the "Amenities" section on the website or ask us to confirm before booking.

Some bus types have USB or Type-C charging ports. Check the amenities section or ask us before booking.

Some bus types offer free Wi-Fi; speed and signal depend on the area the bus is travelling through.

Some operators provide free drinking water, but it doesn't apply to all routes.

Long-distance routes usually stop 1–2 times for passengers to rest, depending on each operator's itinerary.

Most long-distance routes include stops for rest and meals. Most stops sell food and drinks, though the quality and scale vary by route.

It depends on the size, weight, and each operator's rules. If you're bringing a lot or bulky items, message us on WhatsApp beforehand and we'll check for you.

Yes. Rules on the quantity, size, and weight of baggage vary by operator. If you're bringing large baggage, get in touch beforehand and we'll confirm.

Usually yes, but it needs the operator's prior confirmation. Send us the dimensions or a photo and we'll help check.

Contact us or the bus operator as soon as possible. We'll help check and connect with the operator to recover your belongings.

Cancellations and changes follow each operator’s policy — TravelBus always supports you to protect your rights as much as possible.

Switching trips depends on each operator's policy. Get in touch with us as soon as possible so we can help.

Cancellations and changes follow each operator’s policy — TravelBus always supports you to protect your rights as much as possible.

Cancellations and changes follow each operator’s policy — TravelBus always supports you to protect your rights as much as possible.

Get in touch with us right away. We'll work with the operator to help you under the current policy.

Each operator has its own rules on free ages or child ticket pricing. Message us and we'll check exactly what applies to your trip.

Most operators don't accept pets. If you need to, get in touch beforehand and we'll check each specific case.

We don't currently offer a Visa Run service, but we can point you in the right direction or recommend a suitable provider if you need one.

We don't currently support issuing VAT invoices for bus tickets. If you need documentation, message us on WhatsApp and we'll help on a case-by-case basis.